Version Upgrades

Upgrading your OpenText environment to the latest version can be a daunting task. There are many tests, steps and checks that must be done to ensure that your upgrade is smooth and successful. Our consultants have a wealth of experience in providing smooth transitions for our customers.

We follow a well documented process that includes the following steps:

  • A close evaluation of the existing environment, including all installed modules, customizations, and integrations
  • Development of an efficient upgrade path for the targeted version; including compatibility requirements across all OpenText products
  • Database upgrades if required
  • Custom code modifications if required (including REST API, Content Web Services, OScript, .NET and LAPI)
  • Update & refresh Test environments with Production data so the upgrade scripts can be accurately tested
  • Perform Test upgrades to create detailed, step by step upgrade scripts to follow in production
  • Development of detailed rollback plans that are also tested on the Test environment
  • Upgrade of the Production environment following the well tested upgrade scripts
  • Document products changes from upgrade to familiarize your user base on new features and enhancements